Shipping & Returns
Shipping
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All in-stock Marnie Lane & Co. orders are carefully packaged and typically ship within 14 business days of purchase.
Tracking information will be emailed to the address provided at checkout once your order ships.
Shipping and delivery times provided by the carrier are estimates. Marnie Lane & Co. is not responsible for carrier delays, weather delays, incorrect addresses entered at checkout, or other circumstances outside our control.
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.
All Sales Are Final
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Because Marnie Lane & Co. products are hand-painted, small-batch items, all sales are final.
We do not accept returns, exchanges, or cancellations once an order has entered processing.
Please review all product details, dimensions, mesh count, and photographs carefully before purchasing. If you have questions about a product before ordering, please contact us.
Damaged or Incorrect Orders
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If your order arrives damaged, defective, or incorrect, please contact Marnie Lane & Co. within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs of the item and packaging.
If Marnie Lane & Co. determines that an item arrived damaged, defective, or was sent in error, we will work with you to provide an appropriate replacement or refund.
Please do not discard damaged packaging until the issue has been reviewed.
Hand-Painted Variations & Color
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Each Marnie Lane & Co. needlepoint canvas is painted by hand. Minor variations in brushwork, paint placement, or other small details are a normal part of the handmade process and are not considered defects.
We make every effort to photograph products accurately, but colors may appear slightly different depending on lighting, screen settings, and device displays. Minor color differences are not considered defects.
Lost or Missing Packages
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If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first.
Marnie Lane & Co. is not responsible for packages confirmed as delivered to the address provided at checkout.
If a package appears to be lost in transit, please contact us and we will assist with the carrier claim process when possible.
For questions about an order, contact:
Please include your order number whenever possible.